Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, you can return it by contacting us on +44 (0)1494-681835 where we will discuss your return requirements. Products will be excluded from the 7 Day Money Back Guarantee and will incur a 20% restocking charge if: the original packaging is not of merchantable quality
damage has been sustained on the return journey due to unsatisfactory packaging
the reason given for return is not valid
the item being returned as unused is found to be have been used.

Please note: Any items being returned as not required outside the 7 day satisfaction period will automatically be subject to a 20% minimum re-stocking charge or L25 whichever is the greater (other than those items indicated in the exclusions below), plus carriage charge.

The 7 day money back guarantee only applies to products which you do not require. Products being returned to Deep End Pools due to being faulty, damaged in transit, alteration or repair, or due to an error made by Deep End Pools are covered by our current returns policy.

Exclusions:

Special order items cannot be refunded
Spas and Automatic Covers
Non-stock items cannot be refunded
Water Treatment products (chemicals, test tablets, reagents, test strips and kits)
Joint Mix, Adhesives and Glue
Above Ground Pools and Toys
Swimming Pool Spares

Delivery Information

Delivery charges are calculated on a value of the total order. Shipping and delivery is to mainland UK only at the stardard store rates. All other locations should contact first to arrange a delivery rate to your location.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

TERMS AND CONDITIONS OF BUSINESS OF DEEP END POOL LIMITED

1 DEFINITIONS

The following expressions shall have the following meanings:
1.1 "Supplier" means DEEP END POOLS LIMITED of 39 MAYFLOWER WAY, HOLTSPUR, BEACONSFIELD, BUCKS, ENGLAND, HP9 1UG;
1.2 "Customer" means any person who purchases Services and/or products from the Supplier;
1.3"Proposal" means a statement of work, quotation or other similar document describing the Services and/or the Products;
1.4"Services" means the services as described in the proposal and includes any materials required to complete the work;
1.5"Products" means any products supplied by the Supplier to the Customer;
1.6"Terms and Conditions" means the terms and conditions of supply of Services and/or Products set out in this document and any subsequent terms and conditions agreed in writing by the Supplier
1.7"Order" means the formal acceptance by Customer of the Proposal;
1.8"Agreement" means the agreement between the Supplier and the Customer for the provision of the Services and/or Products incorporating these Terms and Conditions;
1.9"Intellectual Property Rights"means any patent, trademark, service mark, registered design, copyright, design right, right to extract or exploit information from a database, database rights, know-how, confidential information or process, any application for any of the above, and any other intellectual Property Right recognised in any part of the world whether or not presently existing or applied for;
1.10"Adjudicator" is the party nominated to resolve a dispute between the Customer and Supplier.
1.11"Consumer" shall have the meaning ascribed in 5.12of the Unfair Contract Terms Act 1977.

2 General

2.1 These Terms and Conditions shall apply to the Agreement for the supply of Services and/or Products by the Supplier to the Customer and shall supersede any other documentation or communication between the Supplier and the Customer.
2.2 Any variation in these Terms and Conditions must be agreed in writing by the Supplier.
2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services and/or Products, by virtue of any statute, law or regulation.
2.4 Nothing in these Terms and Conditions shall affect the Customers statutory rights if he is a Consumer.

3 PROPOSAL

3.1 The Proposal for Services and/or Products is attached to these Terms and Conditions.
3.2 The Proposal for Services and/or Products shall remain valid for a period of 28 days.
3.3 The Proposal must be accepted by the Customer in its entirety.
3.4 The Customer shall be deemed to have accepted the Proposal by placing an Order with the Supplier.
3.5 The Agreement between the Supplier and the Customer, incorporating these Terms and Conditions, shall only come into force when the Supplier confirms an Order in writing to the Customer. Prior to any confirmation the Supplier has the right to refuse any Order.

4 SERVICES, PRODUCTS AND DELIVERY

4.1 The Services and/or Products are as described in the Proposal.
4.2 Any variation to the Services and/or Products must be agreed by the Supplier in writing.
4.3 Any drawings, descriptions or specifications contained in advertising material, brochures or catalogues issued by the Supplier are for the sole purpose of giving an approximate idea of the Products and/or Services and will not form part of any Agreement unless otherwise agreed in writing by the Supplier.
4.4 The Services and/or Products will be delivered between hours delivered between hours and on days agreed between the Supplier and the Customer. The Supplier may vary these times by intimating in writing details of the change to the Customer.
4.5 Dates given for the delivery of Services and/or Products are estimates only and not guaranteed. Time for delivery shall not be of the essence of the Agreement and the Supplier shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery.
4.6 Painting or staining of Products is not included in the price unless expressly included in the proposal.

5 PRICE AND PAYMENT

5.1 The price for Services and/or Products is as specified in the Proposal and and is inclusive of (VAT and) any other charges as outlined in the Proposal.
5.2 The price for any materials required to complete the Services is as specified in the Proposal.
5.3 The terms of payment are as specified in the Proposal.
5.4 The Customer must settle all payments for Services and/or Products within 14 days of presentation of invoice.
5.5 The Customer will pay interest on all late payments at a rate of 5% per annum above the base lending rate of Lloyds TSB Bank Plc.
5.6 The Supplier is also entitled to recover all reasonable expenses incurred in obtaining payment due to the Supplier is late.
5.7 The Supplier is entitled to vary the price to take account of:
5.7.1 any additional Services and/or Products requested by the Customer which were not included in the original Proposal;
5.7.2 any increase in the cost of materials;
5.7.3 any additional work required to complete the Services which was not anticipated at the time of the Proposal;
and any variation must be intimated to the Customer in writing by the Supplier.

6 CUSTOMER OBLIGATIONS

6.1 The Customer will provide access to the Supplier at the times specified in these Terms and Conditions and will co-operate with all reasonable requests from the Supplier.
6.2 The Customer will provide electricity, water and toilet facilities to the Supplier for the purpose of completing the Services.
6.3 The Customer will apply for, obtain, and meet the cost of all necessary approvals and permissions required to complete the Services prior to the commencement of the work.
6.4 The Customer will take all reasonable steps to ensure that the Supplier does not sustain any damage or loss to any equipment stored on site.
6.5 The Customer shall be liable for any expenses incurred by Supplier as a result of the Customers failure to comply with the obligations as defined in these Terms and Conditions.
6.6 The accuracy of any measurement requested by the Supplier for the supply of Products only expenses incurred by the Supplier as a result of inaccurate sizes shall be met by the Customer.

7 SUPPLIER OBLIGATIONS

7.1 The Supplier shall supply the Services and/or Products as specified in the Proposal.
7.2 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practise.
7.3 The Supplier shall comply with all relevant health and safety regulations.
7.4 The Supplier shall ensure that all necessary licenses and permissions required to provide the Services and/or Products are current including but not limited to:
7.5 The Supplier shall be responsible for all waste management and disposal required in the course of providing the Services.
7.6 The Supplier shall hold valid employer and public liability insurance policies.
7.7 The Supplier shall notify the Customer in writing of any intention to engage a subcontractor.

8 INSPECTION OF PRODUCTS AND SERVICES

The Customer shall inspect the Products and/or the Services on delivery and notify the Supplier of any damaged, missing or defective items or work within 2 days from delivery.

9 DEFECTIVE PRODUCTS AND SERVICES AND GUARANTEE

9.1 The Supplier guarantees that the Services and/or Products will be free from defects in materials and/or workmanship for a period of one year unless notified in writing to the contrary from the date that the Services and/or Products were supplied. This does not prejudice the Customers statutory rights if he is a Consumer.
9.2 Clause 9.1 does not apply:
9.2.1 if a fault arises due to any subsequent mechanical, chemical, electrolytic or other damage not due to a defect in the Services and/or Products after risk has passed to the Customer;
9.2.2 if a fault arises due to willful damage, abnormal working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, improper maintenance or negligence on the part of the Customer or a third party;
9.2.3 if a fault arises due to rot or insect infestation.
9.3 If the Services and/or Products are found to be defective in accordance with these Terms and Conditions then the Supplier shall, at their sole discretion, either repair, re-perform or replace the Services and/or Products or refund any monies paid for the defective Services and/or Products.
9.4 Where the Customer is a Consumer and the Services and/or Products are defective or do not comply with the Agreement the Customer must notify the Supplier of the same within seven days from the date of delivery.
9.5 If the Customer has not paid for the Services and/or Products in full by the date the defect in Services and/or Products is notified to the Supplier then the Supplier has no obligation to remedy the defect in terms of this Clause 9.

10 PROPERTY AND RISK

10.1 Risk in the Products or in any property or materials used to provide the Services shall pass from the Supplier to the Customer when the Products or property or materials leave the premises of the Supplier or on delivery if the Supplier is transporting the items.
10.2 Unless the Customer is a Consumer adequate insurance should be held by both parties to protect the Products or any property or materials that are within their care.
10.3 Title or ownership of any property or materials belonging to the Supplier remains with the Supplier until payment is received from the Customer in full.
10.4 The Customer must store any property or materials belonging to the Supplier separately from ant other property or materials belonging to the Customer or a third party.

11 TERMINATION

11.1 The Agreement shall continue until the services and/or Products have been provided in terms of the Proposal or any subsequent date as mutually agreed in writing by both parties or until terminated by either party in accordance with these Terms and Conditions.
11.2 The Customer may terminate the Agreement if the Supplier fails to comply with any aspect of these Terms and Conditions and this failure continues for a period of four weeks after notification of non-compliance is given.
11.3 The Supplier may terminate the Agreement if the Customer has failed to make over any payment due within two weeks of the sum being requested.
11.4 Either party may terminate the Agreement notice in writing in to the other if:
11.4.1 the other party commits a material breach of these Terms and Conditions and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
11.4.2 the other party commits material breach of these Terms and Conditions which cannot be remedied under any circumstances; or
11.4.3 the other party passes a resolution for winding up (other than the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
11.4.4 the other party ceases to carry on its business or substantially the whole of its business; or
11.4.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
11.5 In the event of termination the Customer must make over to the Supplier any payment for work done and expenses incurred up to the date of termination.
11.6 Any rights to terminate the Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of the Agreement as the date of termination.

12 WARRANTIES

12.1 The Supplier warrants that the Products will, at the time of delivery, correspond to the description given in the Proposal.
12.2 The Supplier warrants that the Services will be performed using all reasonable skill and care.
12.3 In the case only of supply to a Consumer and without prejudice to clauses 13.1 and 13.2 and except as expressly stated in these Terms and Conditions, all warranties whether express or implied, by operation of law or otherwise are hereby excluded in relation to the Services and/or Products to be provided by the Supplier.

13 LIMITATION OF LIABILITY

13.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Service and/or the Products.
13.2 The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economical loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract,misrepresentation or otherwise.
13.3 For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services or supply the Products by any agreed completion date.

14 INDEMNITY

14.1 The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise directly or indirectly from the Customer's breach of any of its obligations under these Terms and Conditions.
14.2 Save in the case of a supply of Services and/or Products to a Consumer the Supplier undertakes that it will indemnify and hold harmless the Customer against all proceedings, costs, expenses, liabilities, injury, death or damages arising from negligent performance or breach or failure of performance by the Supplier of any obligations under these Terms and Conditions.

15 SETTLEMENT OF DISPUTES

15.1 Any dispute arising under the Agreement of a value of more than L1500 will be referred to and decided by the Adjudicator.
15.2 The Adjudicator will be appointed by application to The Royal Institution of Chartered Surveyors.
15.3 A party wishing to refer a dispute to the Adjudicator shall advise the other party of this intention in writing at any time during the term of this Agreement. The dispute must then be referred to the Adjudicator within seven (7) days of this intention being intimated.
15.4 The Adjudicator shall act impartially and be free to take the initiative in ascertaining the facts and the law. The Adjudicator must reach a decision within twenty eight (28) days referral or such longer period as the parties may agree.
15.5 During the period of adjudication both parties must continue with their obligations as stated in this Agreement.
15.6 The decision of the Adjudicator is binding on both parties unless and until revised by legal proceedings, arbitration or arrangement.
15.7 The Adjudicator will decide which party is liable to meet the fees of the Adjudication and in what proportion if both parties are held liable.

16 INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, registered or unregistered, including but not limited to patents, trademarks, design rights and know-how remain the property of the Supplier and cannot be used by the Customer without the written permission of the supplier.

17 FORCE MAJEURE

Neither party shall be liable for any delay or failure results from events or circumstances outside its reasonable control, including not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or availability of raw materials from natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

18 RELATIONSHIP OF PARTIES

Nothing in the Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.

19 ASSIGNMENT

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under the Agreement without prior written consent of the Supplier

20 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the valid, illegal or unenforceable provision eliminated.

21 WAIVER

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at ant time subsequently to enforce all Terms and Conditions.

22 NOTICES

Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Proposal or such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

23 THIRD PARTY RIGHTS

Nothing in these Terms and Conditions intend to or confer any rights on a third party.

24 ENTIRE AGREEMENT

These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.

25 GOVERNING LAW

These Terms and Conditions shall be governed by construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.