Reviews


What people say and think about Deep End Pools is extremely important to us. Welcome to our Swimming Pool and Hot tub Review section we welcome your comments.


Great service from start to finish

★★★★★
5 5 1
We ordered our hot tub through Just Hot Tubs at Wyevale Garden Centre at Hare Hatch, and you can never be sure how the whole experience is going to pan out. Well we needn't have worried, as it was all arranged by Deep End Pools. We had a pre installation visit from Peter and he was there to organise the delivery and the crane to lift it over the fence. Then he arranged an ingenious way of pre-heating the water while a lovely electrician rewired the tub to a plug and play for our existing socket. We also had an old tub to take away at the same time, and it was effortless on our part, with the two guys and the lorry/crane driver sorting it all for us. We had a grumpy neighbour who came out to be miserable, and the guys dealt with him very respectfully. Then we had another visit from Peter to go through the chemicals, controls and maintenance. All in all a five star service, and I would thoroughly recommend. Oh, and we love the hot tub, the Jacuzzi J225!

Anonymous, Beaconsfield

★★★★★
5 5 1
Superb and friendly customer service (Peter in particular!) .I would recommend this business to friends anytime... 6 seater hot tub supplied and fitted with minimum fuss.

Tub and crane!

★★★★★
5 5 1
It can be quite stressful moving a jacuzzi up onto decking 20 foot up but all the lads that turned up were professional and hard working even in poor weather, literally nothing was too much to ask. They liased well with a crane firm who helped us get it up to a first floor decking area. A special mention to Olly who stayed on to setup the tub in poor weather and was a pro throughout. Thankyou Dan/Rob and the lads.

Pool Terrace

★★★★★
5 5 1
The chaps did a wonderful job re-furbishing our pool a couple of years ago. Had them back in November to renew the surrounding area.What a superb job. Would thoroughly recommend. Very professional.

Fault Resolved

★★★★★
5 5 1
I have struggled to get this pool working since I moved in. Your engineer has been very helpful, and on the last visit tracked down the faulty valve so now we can get it fixed. Great

Fabulous service all round

★★★★★
5 5 1
We had Deep End to refurbish our 36 year old pool 3 years ago and the service since then has been amazing! Adam and the team doing the work were quick, clean, tidy and polite, James the electrician did and amazing job. Going on from there we are now using the winter shut down service and Chris comes out and shuts it all down for us, checks it again nearer christmas time and then back around easter time to open the pool up for the summer. The service team is always helpful on the end of the phone or an email to give advice if I have done something silly with chemicals but the pool really looks after itself during the summer now since the new pool room. Thanks Deep End :-)

SWIMMING POOL FIXED HURRAH!

★★★★☆
4 5 1
Great work and good after sales service. Stuck by us even when we asked the most inane questions and made sure we were entirely happy. Our swimming pool is now complete. Thanks very much!

LUKE B

★★★★★
5 5 1
Luke B did a very professional job on our sand change and pressure test. He provided some very useful,advice and was very friendly.

RELIABLE, SKILLED SERVICE

★★★★★
5 5 1
Polite, professional service from knowledgeable staff.They keep our pool in tip top condition, identify problems and sort them. A pleasure to do business with.

GREAT SERVICE

★★★★★
5 5 1
Peter at Deep End Pools has been tremendously helpful getting our spa back up and running. Great service and support for parts. Would highly recommend. Russell

HOME HOT TUB

★★★★★
5 5 1
We own a 10 seater hot tub which is in constant use by our two sons ( 15 and 18 ) and their assorted friends and have used Deep End Pools for servicing and maintenance from day one. The tub is maintained to the highest possible standard and always looks immaculate despite the teenagers' misuse. Ollie is always very pleasant, helpful and professional and I would have no hesitation in recommending Deep End Pools to anyone......indeed I have done so.

LINER EVALUATION & INSTALLATION

★★★★★
5 5 1
Paul Woodhead evaluated. Luke Bennett installed. Evergthing receives an 11 out of 10 mark from me.

SWIMMING POOL FIXED HURRAH !

★★★★☆
4 5 1
Deep End have provided useful information promptly for years now and our pool was not only refurbished to a high standard but also runs very smoothly now.

SPA SERVICE APPOINTMENT ONLY

★★★★★
5 5 1
I am in the process of changing service providers. So far I have met with very quick and full response to my emails. The booking procedure was equally quick and efficient. I will wait until after the service to give a fuller review. Roger

RAF ODIHAM SWIMMING POOL

★★★★★
5 5 1
RAF Odiham’s Swimming Pool was in need of some tender loving care. Deep End Pools were instrumental in the replacement of the chemical dosing and filtration systems, as well as renewal of the pools surround flooring. This was a difficult project on a tight budget and Deep End Pools were both professional and hard working, this allowed the work to be completed to a good standard. The Pool is now reopened the new equipment has ensured the water is a better quality and the pool flooring, cleaner and safer.

GREAT WEEKLY SERVICE

★★★★★
5 5 1
Deep End Pools has been servicing our indoor pool for two years now. They are always professional and extremely responsive to our queries. We are confident in their employees knowledge and have great trust in their work and personal ethics.

PROFESSIONAL, RELIABLE AND FRIENDLY

★★★★★
5 5 1
Deep End Pools took over the maintenance of our pool when the last company closed down- the difference was immediately noticeable and I am very happy to recommend them on the basis of their knowledge, reliability and professionalism

HEAT PUMP INSTALLATION

★★★★★
5 5 1
Excellent staff who came to install the Heat Pump, very professional. Heat pump working well, glad we had it installed

POOL OR POND ??

★★★★★
5 5 1
We moved in and found we had a pond not a pool, Rob came the following day after our initial call, and sorted the problem very quickly can't thank you enough great service. Would recommend your service to anyone.

DEEP END POOLS ALWAYS HELPFUL

★★★★★
5 5 1
After over 10 years using Deep End Pools, we would not go anywhere else for great service. Just had our pool re-lined, great service, thank you.

SWIMMING POOL BUILD WOKINGHAM

★★★★★
5 5 1
3 years on and I continue to be delighted with the excellent aftercare, support and advice that comes from Deep End Pools

GREAT POOL SERVICE

★★★★★
5 5 1
Deep End Pools took over our pool when we moved into our house. It hadn't been well looked after before and they quickly and efficiently diagnosed what needed to be done and fixed it all with a minimum of fuss leaving us to enjoy it rather than worry about it.

GREAT ONGOING SERVICE AND SUPPORT

★★★★★
5 5 1
Deepend built our pool several years ago and continue to maintain it to a high standard. Any problems/questions are sorted professional and efficiently - long may it continue. A big thank-you.

HOT TUB FOR HOLIDAY COTTAGE

★★★★★
5 5 1
We run a holiday cottage on Dartmoor and we needed a new hot tub, Dan and Rob were so helpful we went with Deep End Pools.The new Marquis Spa was installed on our change over day. The next guests never knew anyone had been there! all up and running ready to go when they arrived at 4pm.Five Star Service, Well Done guys. Would recommend every time.

SWIMMING POOL AIR SOURCE HEAT PUMP INSTALL

★★★★★
5 5 1
Dan and Rob from Deep End Pools provided a high quality, friendly and efficient service when installing our heat pump. We would recommend them and definitely use Deep End Pools again.

VERNON FISHER

★★★★★
5 5 1
VERY GOOD JOB, NO TROUBLE AT ALL VERY GOOD SERVICE WILL USE THEM AGAIN NO PROBLEM

FINALLY A POOL COMPANY YOU CAN DEPEND ON!

★★★★☆
4 5 1
Deependpools took over the management of a pool which had been badly mis-managed for many years and have finally resolved all the issues and turned the pool into a pleasure rather than a worry.

SWIMMING POOL SERVICE

★★★★☆
4 5 1
Good service and a wide range of skills provided. Deep End Pools have kept our pool in good working order for many years.

RECOMMENDATION

★★★★★
5 5 1
We receive a really good service from Deep End Pools. It is speedy, friendly and effective and good value for money

LINER POOL REFURBISHMENT

★★★★★
5 5 1
This Spring Deepend Pools completely renovated a 31year-old 10m X 5m in-ground pool. A new pump, new liner, new edging stones added up to a full refurbishment of a high standard. Easy and professional to deal with, the company sent at least 6 men at various times, all skilled and conscientious. Their attitude and work ethic was commendable, and we were impressed by the thoughtful way they cleaned up every day. For a substantialcompany their touch is nicely personal and we shall continue to confide our pool to their care. Thankyou, Deepend Pools.
Deep End Pools is a trading name of CAW (Group) Limited registered in UK number 08775435. GB VAT Number 176900686